Contact & FAQ
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Frequently asked questions
Is Mentis free to use?
Creating an account and taking a wellbeing check-in is free. Some courses are free, others are paid, and sessions with providers are priced by each professional. You'll always see the price before you commit.
Are the providers really licensed?
Yes. Every counsellor, therapist and psychologist on Mentis is verified and approved before they can offer sessions. We check credentials so you don't have to guess.
Is my information private?
Your assessment responses and session content are private to you and the professionals you choose to work with. We never sell your data, and any research use is fully aggregated and anonymised. See our Privacy Policy for the details.
Can I use Mentis on my phone?
Absolutely — Mentis is built mobile-first, so it works smoothly on a phone with everything you need in one place.
How do payments work?
Payments are in Nigerian Naira and handled securely by our payment provider. We don't store your full card details.
Is Mentis an emergency service?
No. Mentis is not for crisis or emergency support. If you or someone else is in immediate danger, please contact local emergency services or a crisis line right away.